Customers want a service and service providers deliver that service. It sounds simple, but it’s not. Businesses need to plan and organize their resources to improve both the employees’ and customers’ experiences, a process called service design. A service blueprint…
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Stakeholders are anyone with a vested interest in the project. These people can be individuals, groups or institutions. Being able to identify them and their relationship to the project informs how to manage their expectations. One tool to achieve this…
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Not all change is equal in a project. Some changes happen to you like weather delays, sickness—yet others are requested. Whatever the change, it must be managed and analyzed, then accepted or rejected. If the change is accepted, it must…
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Manufacturing is the process of putting together a product. Yes, there are many other factors, such as costs, time, quality and more. But all of those concerns are tied to the bill of materials, which collects the pieces that’ll be…
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The transaction between buyer and seller is documented at every stage, and this paperwork serves a purpose. It protects both parties and legally binds them to follow the particulars that they’ve agreed upon. One of those business documents is a…
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An army of subcontractors each with their own specific discipline complete construction projects. But how do they know what to work on? An RFI in construction is a request for information. This construction document helps subcontractors understand what they need…
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Construction projects can be complex. You need money to buy materials, create blueprints, secure permits, rent equipment, pay for your crew and more. All of these things cost money and take time. This is why you need to do thorough…
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A service level agreement, often abbreviated as SLA, is used in IT and professional services to define what a vendor is expected to do. It’s part of the contract between any technology vendor and sets up what will be levied…
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What Is a Creative Brief? A creative brief is a short, one-or-two-page document that summarizes marketing and advertising projects. Creative briefs are used by marketers and creative professionals to define the goals, scope and timeline for a project and set…
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Before you can start a project—even before you can plan it—you first need to define the project in detail. This allows the project manager to get buy-in from the project’s key stakeholders and ensure all the research has been done…
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A lien is the legal right to hold onto property that belongs to another person until that person pays off their debt. It’s a form of collateral to ensure a debt is satisfied. This could be a sticky point in…
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An operating budget is a tool that helps business owners and project managers alike to look at the long-term financial needs of their organization or project. It’s instrumental in forecasting the budget needed to run your business or project. That…
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Construction projects are unique in that they require architectural drawings. These construction drawings are used for new construction, remodeling and nearly every type of construction project you can imagine. Building drawings aren’t a monolith, though. There are many types of…
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